IT Client Support Engineer （IT 客户端支持工程师）

该职位来源于猎聘 Work in shifts, response for providing *** line support to any IT related hardware, which includes desktop and laptop computer, printer, scanner and etc., and all software installed on that hardware.

• Co-work with IT network engineer to provide a reliable network environment.
• Energetic, willing to analyze and learn new technologies and enjoys working as part of a dynamic team.
• Be able to work closely with people at different levels, spanning the organization, in a cooperative and fast-paced environment. Primary Duties & Responsibilities Help Desk Support – 60%
• PC Support, including software & hardware
• Support IT Related hardware, which includes Printer / Scanner and etc.
• User account management, which includes AD account / OKTA account
• Work in shifts (some days in day time and some days in night time or weekends) Basic Network Support – 20%
• Co-work with IT Network engineers to provide basic network support Others – 10%
• IT asset management
• SCCM/CS-EDR installation
• Windows system installation Human Resources / Administrative – 5%
• Annual Goals are co-developed and pursued.
• Department information systems, records, reports and metrics are accurate and generated on time
• Company policy is followed regarding all safety, environmental, quality and ergonomic requirements.
• Company Technology Control Plan, IP protection and Export Compliance requirements are understood and properly followed.
• Relevant SOX, IT and Quality procedures are understood and properly executed.
• Responsible for maintaining a quality work environment.
• Maintains a positive attitude and is cooperative in working with others.
• Adapts readily to changes in work caused by new requirements and/or situations.
• A high standard of ethics, professionalism, competence, and quality is established and maintained.
• Role model for Quality, Customer Satisfaction, Employee Satisfaction and Business Results. Special Assignments – 5%
• Support special projects as required.
• Report on projects and make recommendations to upper Management. Education & Experience
• Bachelor or above.
• 2-years help desk working experience in 100+ network points environment would be an advantage.
• Familiar with windows OS system
• Familiar with windows AD;
• Basic hardware knowledge for PC / Printer / Scanner and etc.
• Basic network knowledge
• Working experience of service desk system would be an advantage.
• Working experience of Data backup would be an advantage.
• Working experience of Anti-Virus would be an advantage.
• Working experience of coding would be an advantage.
• Experience with problem analysis and resolution.
• Demonstrated ability to achieve results independently or working with others.
• Ability to recommend and implement improvements.
• Excellent interpersonal and communication skills.
• Experience with networked PC based computer systems. Skills & Other Requirements
• Ability to read and write in English, ability to speak English would be an advantage.
• Demonstrated ability to achieve results independently or working with others.
• Excellent interpersonal and communication skills.
• Ability to handle multiple priorities involving external and internal priorities.
• Handle special assignments promptly and professionally.
• Ability to handle multiple priorities involving external and internal priorities.
• Ability to excel in a cross-organizational, cross cultural, global team environment.
• Handle special assignments promptly and professionally.
• Set a high standard of ethics, professionalism, leadership, and competency.
• Demonstrates and promotes the Coherent Worldwide “ICARE” values.