IT Clinical Informatics – Full time

Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.

This is a full-time position 40 hours a week, 5 8hour shifts or 4 10hour shifts.

Collaborates with a multidisciplinary team in the coordination of clinical informatics and clinical application systems. Will have direct involvement in the development, implementation, training, and support of the electronic health record (EHR) in collaboration with IT, clinical, and operational departments. May also assist with the coordination of clinical data through utilization of the EHR.

Essential Functions

• Develop, coordinate, and deliver onboarding and ongoing training programs for clinical applications and Electronic Health Record (EHR) systems in collaboration with department leaders and Information Technology staff.
• Create, maintain, and update training materials, user guides, standard operating procedures, and other educational resources to support clinical system use and documentation standards.
• Evaluate training effectiveness and promote user competency, adoption, and compliance with clinical documentation standards, regulatory requirements, and EHR best practices.
• Serve as the primary resource for the implementation, optimization, maintenance, support, and training of clinical applications and EHR systems.
• Act as a liaison between clinical departments, Information Technology, vendors, and other stakeholders to ensure technology solutions align with clinical workflows, patient care needs, and organizational objectives.
• Analyze clinical workflows, system utilization, and user feedback to recommend and implement process improvements that enhance efficiency, data integrity, user satisfaction, patient safety, and operational performance.
• Manage application support activities, including issue resolution, enhancement requests, testing, validation, implementation, and communication of system upgrades and changes.
• Provide advanced troubleshooting and collaborate with IT personnel to resolve application, interface, hardware, software, security, and connectivity issues affecting clinical operations.
• Support system administration functions, including user access management, application configuration, security maintenance, and compliance with organizational policies and regulatory requirements.
• Promote accurate, complete, and timely clinical documentation through system optimization, user education, audits, reporting, and workflow improvement initiatives.
• Participate in quality improvement projects and technology initiatives that support operational excellence, patient outcomes, and strategic organizational goals.
• Foster strong working relationships with clinical staff, leadership, vendors, and IT teams to encourage successful technology adoption and continuous improvement.
• Maintain current knowledge of healthcare technology, clinical informatics, industry trends, and regulatory requirements to support innovation and organizational growth.

Job Requirements

• Minimum AA in nursing or clinical related field
• Two years of clinical nursing experience within the last five years, no degree 5 year’s experience in clinical setting
• 2–4 years of experience supporting EMR/EHR systems.
• Proficiency with Microsoft Office 365.
• Excellent communication and collaboration abilities.
• Required to complete all annual competency training and maintain license and/or certifications.

This is a Full-time position and is eligible for benefits for medical, dental, vision, flexible spending accounts, retirement plan with company match of up to 6%, accrued hours for vacation and sick time, paid holidays, and company benefits for employee life, employee AD&D, short term and long-term disability.