IT

About the role
We are seeking an experienced IT professional to join our dynamic team at Nuffield Holdings Private Limited as an IT Support Specialist. In this full-time position based in Macpherson Central Region, you will play a crucial role in providing exceptional technical support and ensuring the smooth operation of our company's IT infrastructure.

What you'll be doing

• Respond to and resolve a wide range of IT-related inquiries and issues from our users in a timely and efficient manner
• Diagnose and troubleshoot hardware, software, and network problems
• Provide first-line support and guidance to users on the effective use of IT systems and applications
• Coordinate with vendors and other IT professionals to address more complex technical problems
• Maintain and update IT documentation, including user guides and knowledge base articles
• Assist with the implementation and testing of new IT systems and applications
• Contribute to the continuous improvement of our IT support processes and procedures

What we're looking for

• Relevant tertiary qualification in Information Technology or a related field
• Minimum 2 years of experience in an IT support or helpdesk role, preferably in a similar industry
• Experience supporting multi-site environments is highly preferred.
• Strong troubleshooting and problem-solving skills, with the ability to quickly identify and resolve technical issues
• Excellent communication and customer service skills, with the ability to explain complex technical concepts to non-technical users
• Familiarity with common office productivity software, hardware, and network technologies
• Demonstrable ability to work effectively both independently and as part of a team
• Commitment to continuous learning and staying up-to-date with the latest IT trends and technologies

What We Offer

• Opportunity to lead IT operations in a growing healthcare organization
• Exposure to multi-site infrastructure management
• Dynamic and supportive working environment
• Career growth as the company expands