IT Command Center

• Role : IT Command Center Admin
• EXP : 3 to 6
• Location : Bengaluru
• Notice Periods : Should be less than 60 days
• JD:

Command center experience.

ITSM process and procedures

Good understanding in ITIL framework

• Strong Leadership and Interpersonal Skills

• Ability to drive governance and controls, collaborate with cross functional teams across enterprise.

• Good Understanding of Monitoring Tools & alerts Monitoring Process and Management (Example: SolarWinds, Datadog, etc.)

• Good understanding of IT infrastructure and application environment and significance of the technology stack.

• Good understanding and hands on experience in Certificate management (Internal & External) and renewal process

• Good analytical skills to understand data patterns, trends and create a plan for continuous improvement

• Excellent Communication, Presentation and Negotiation Skills

• Hands-on Experience with IT service management (ITSM) tools, such as ServiceNow, Experience in creating Reports, dashboards