IT Communications Specialist

The Communications Specialist is responsible for supporting internal communications and employee engagement initiatives related to IT systems, projects, and digital tools across the bank. The role focuses on delivering clear, timely, and user-friendly communications to help employees understand, adopt, and effectively use IT services and solutions. The role works closely with IT teams, project managers, and change partners to translate technical information into clear and business-friendly messages, develop communication materials, and support rollout and adoption activities.

Key responsibilities

• Assist in the development and execution of communication plans supporting IT initiatives, system enhancements, and technology rollouts.
• Help identify communication needs, audience segments, timing, and appropriate channels for IT-related announcements and updates.
• Support the identification of potential communication risks, gaps, or dependencies that may affect user understanding or adoption.
• Develop clear, engaging, and user-friendly communication materials such as announcements, emails, FAQs, quick reference guides, infographics, posters, and short videos.
• Translate technical or complex IT concepts into simple, business-friendly language suitable for non-technical audiences.
• Assist in maintaining and updating IT communication repositories, intranet pages, or knowledge bases.
• Coordinate with IT project teams to gather accurate and up-to-date information for communication materials.
• Support the organization and promotion of IT-related activities such as system demos, roadshows, briefings, orientations, and learning sessions.
• Support post-launch communication and reinforcement activities to sustain awareness, engagement, and correct usage of IT tools.
• Assist in gathering basic feedback from users through surveys and informal inputs to assess communication effectiveness and user understanding.

Qualifications:

• Bachelor's degree in Communications, Marketing, Journalism, Public Relations, Information Technology, Business Administration, or any related field.
• At least 2 years of relevant experience in IT Communications Planning & Support, Content Creation & Engagement, Stakeholder Coordination & User Support, Adoption & Reinforcement Activities, Project & Administrative Support or a related field.
• Experience in creating communication materials such as announcements, email communications, FAQs, guides, presentations, infographics, or similar content.
• Strong written and verbal communication skills, with the ability to simplify technical or complex information for non-technical audiences.
• Experience coordinating with cross-functional teams and stakeholders.
• Good organizational and project coordination skills, with the ability to manage multiple communication activities and deadlines.
• Proficient in Microsoft Office applications, particularly PowerPoint, Word, and Excel.
• Strong attention to detail and ability to work independently and collaboratively in a fast-paced environment.
• Experience with communication, collaboration, design, or content creation tools is an advantage.
• Experience in banking, financial services, or other highly regulated industries is a plus.