IT / Computer Science Intern

Good day!

We are looking for IT/Computer Science Intern (or equivalent)

HelpDesk/On-site Support

• Performs first level problem diagnosis and implement corrective actions; refers and escalates to internal support teams if necessary

• Prepares documentation for system changes, installation and enhancements and operational procedures

• Coordinate with the different IT teams or vendors on end-user concerns

• Log requests/problems called in by users

• Respond in a timely and effective manner to requests for technical assistance in person, via phone or electronically

• Diagnose and resolve technical issues on hardware and software and document resolutions in the ticketing system

• Manage PC setup and deployment for new hires using Company-standard image, hardware and software

• Conducts system testing, debugging and rollout of system software related for desktops & servers

• Handles other infra related task such as:

• Network

  • HO/Branch Network Monitoring
  • HO/Branch Network support
  • HO/Branch Structured Cabling support
  • Network Equipment Provisioning

• Telephony

  • HO/Branch Telephony  support

Call Center Technologies (Verint/Voicemail/Wallboard/CAS) support

Hybrid Set up

You will be reporting to Sun Life Main Office in Taguig