IT Configuration Expert

My responsibilities:

Oversees and executes Configuration Management activities across IPO/Foundation and service/product scope, ensuring compliance with global standards and accurate integration of Configuration Items (CIs) in the ServiceNow CMDB according to the Common Service Data Model (CSDM).

Configuration Management Process & Key Activities:

• Monitoring of configuration health (CMDB, CSDM, CI health) on IPO/Foundation and service/product level, including regular health checks and audits of physical vs. CMDB inventory with corrective actions
• Ensuring compliance with data quality standards; resolving or escalating data errors to Configuration Manager, ITOM or relevant stakeholders
• Maintaining alignment with global configuration strategies while adapting to IPO/Foundation specific requirements
• Lifecycle management of CIs, Application Services and Dynamic CI Groups, including onboarding, updates, retirement and disposal according to defined processes
• Management of dependencies between CIs, Application Services and Dynamic CI Groups required for operations
• Definition and maintenance of CI naming conventions, CI Classes, Attributes and baseline management policies; proposing new classes and attributes where required
• Maintaining up-to-date understanding and completeness of CI landscape (CI Classes, Application Services, Dynamic CI Groups) based on CMDB quality criteria
• Supporting Service/Product Owners during creation, update and retirement of services/products
• Providing Configuration Management consulting, handling support requests and creating Knowledge Base Articles (KBA)
• Aligning IPO/Foundation specific content with other Configuration Managers and attending Configuration Control Board (CCB) meetings
• Facilitating and performing attestation and certification of Configuration Items, Application Services, Dynamic CI Groups and CI attributes

The knowledge I own:

• Excellent English (C2) language skills (knowledge of German is an advantage)
• Minimum 3+ years of experience and professional knowledge of Configuration (CMDB) Management
• ITIL4 certificate is an advantage.
• Proactive attitude and holistic view of processes
• Excellent communication skills (verbal and written) with customer-oriented attitude