IT Coordinator Asset and Helpdesk

IT Coordinator - Asset & Helpdesk

Technical Skills

• Coordinate the complete IT asset lifecycle, including procurement, allocation, movement, asset tagging, replacement under warranty, repairs call log , recovery, and disposal.
• Maintain an accurate and up-to-date inventory of IT assets, including laptops, desktops, monitors, peripherals, and related equipment.
• Manage asset allocation and handover to employees and ensure proper documentation and acknowledgement and maintain all the records as per compliance and company policy.
• Coordinate IT asset requirements for new employee onboarding and ensure timely availability of required devices.
• Manage asset recovery during employee offboarding, transfers, or role changes.
• Maintain asset records in the system - such as asset tags, serial numbers, user details, location, configuration, and warranty information.
• Perform periodic physical verification and reconciliation of IT assets against inventory records.
• Track warranty, AMC, repair, and replacement status of IT hardware and coordinate required actions.
• Coordinate with vendors and internal procurement teams for hardware purchases, repairs, replacements, and warranty claims.
• Maintain records of spare, available, assigned, faulty, repair, and retired assets for effective inventory control.
• Coordinate the movement of IT assets between users, offices, departments, and locations with proper tracking and documentation.
• Support IT asset audits by maintaining accurate records and providing required asset information and supporting documents.
• Ensure asset management activities follow established IT policies, security requirements, and standard operating procedures.
• Prepare regular asset inventory, allocation, aging, warranty, and lifecycle status reports for management review.
• Identify opportunities to improve asset utilization, inventory accuracy, lifecycle planning, and overall asset management processes.
• Monitor and update the helpdesk reports.

Reliability & Availability Engineering

• Ability to ensure the work and adherence to defined SLA.
• 24*7 Work availability readiness as per work need and to travel as needed.
• Ability to handle the work pressure for IT Asset Management & Helpdesk.
• Proactively monitoring the Asset Management & helpdesk

Security, Compliance & Governance

• Maintain Records needed for compliances like assigned entity wise in alignment with HIPAA, SOC 2 Type II, HITRUST, and ISO 27001 control requirements.
• To ensure effective control and coordination of organizational IT assets throughout their lifecycle by maintaining accurate inventory, timely allocation and recovery, proper documentation, physical verification, and effective vendor coordination. Warranty coordination for renewal for assets and call log monitoring.

Required Qualifications

Education & Certification

• Bachelors degree in computer science, Information Technology, or Engineering.
• Good communication skills.

Experience

• 3-5 years of experience in Asset Management, Service Desk, End User Computing (EUC), or Support roles.
• Proven experience providing Asset & Helpdesk Management in a corporate environment.
• Experience with Microsoft Intune for endpoint deployment, device management, compliance, and policy administration.

Behavioural Competencies

• Ownership & Accountability Takes full responsibility for incidents and service requests through to resolution, ensuring users are kept informed throughout the process.
• Problem-Solving Ability Applies logical thinking and structured troubleshooting techniques to identify root causes and resolve issues efficiently.
• Communication Skills – Communicates technical information clearly and professionally to both technical and non-technical users.
• Service Orientation – Maintains a helpful, patient, and professional approach when supporting users with varying levels of technical expertise.
• Attention to Detail – Ensures accuracy in documentation, asset management, user provisioning, and support activities.
• Time Management & Prioritization – Effectively manages multiple incidents and service requests while meeting SLA commitments.
• Team Collaboration – Works closely with Infrastructure and business teams to deliver seamless IT services.
• Adaptability & Learning Agility – Quickly learns new technologies, tools, and processes to support evolving business requirements.