IT Coordinator

KEY RESPONSIBILITIES

• Manage IT assets ensuring accurate inventory and assist Head of Department to plan for timely deployment of IT equipment.
• Oversee software asset management, including installation, updates, and license reconciliation.
• Provide frontline IT support for staff, resolving issues and escalation when necessary.
• Assist new employees with account setup, email, token access, and onboarding to IT systems.
• Support enterprise applications (ERP, CRM, HR System, SAP B1) use by business departments and coordinate with central IT teams.
• Maintain Active Directory groups, user access rights, and logon script configurations.
• Support and develop digital workplace tools (Office 365, Teams, SharePoint, collaboration apps, power automate).
• Promote the adoption of IT systems and digital productivity tools within respective departments.
• Manage user access control for all IT enterprise systems and document libraries of respective business departments.
• Monitor and optimize usage of file servers and SharePoint storage.
• Act as SPOC for IT initiatives, gathering feedback and driving awareness of IT projects within business departments.
• Support emerging digital technologies and workplace innovation to enhance safety, quality, productivity and cost efficiency.
• Any other IT related functions when required.

JOB REQUIREMENT:

• Bachelor’s Degree/Diploma in IT, Computer Science, MIS, Engineering, or equivalent.
• Minimum 4 years’ experience in IT, digital workplace, or application support.
• Industry experience in Manufacturing, Aviation, or MRO is advantageous.
• Hands-on experience in supporting in any ERP, CRM, and/or Financial Systems.
• Working knowledge with Human resource Management System is preferred.
• Strong knowledge of computer technologies, IT infrastructure, cloud technologies, IAM, Office 365, Collaboration Tools (Teams, SharePoint), Power Automate, Power App, SaaS, IoT, Cybersecurity.
• Experience with PC (Laptop and Desktop) Management and Mobile Device Management (MDM).
• Familiarity with data analytics/visualization tools (PowerBI, Tableau, Spotfire) is a plus.
• Ability to adopt and implement new digital tools and emerging technologies.
• Excellent communication, interpersonal, analytical, and problem-solving skills.