IT Coordinator

Description:

Principal Purpose of Job:

Support DTR internally for the PMS Resort Suite system. Installation and on-going support of IT & AV systems at Headwaters Ecology & Community Center in Winter Park. Support the Director of Finance and provide customer service for both External and Internal Guests.

Areas of focus will include PMS and Data Plus support on all issues, including assistance with on going tasks such as menu building, package building and inventory. Assistance with PC support to internal user community, support for the Ranch and Vasquez Creek/Volario’s, Trailhead Inn and all other DTR related properties, the POS system, system checks of Ranch servers, troubleshooting Network/VPN, PBX and Wifi systems.

Essential Duties and Responsibilities:

• Maintain strict confidentiality of all DTR data including but not limited to Employee and Guest data, financial information, email, phone and text records.
• Provide remote hand capability to potential outsource vendors.
• Understand all standard and customized features and functions of the hotel front office systems, point of sale systems, phone systems and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions.
• Assist in development of lodging packages and revenue allocation, assist in managing inventory module and item ID’s, as well as managing the restaurant module and interfaces.
• Train new users on how the Resort Suite system works and standard operating procedures
• Develop and maintain standardized reports as needed (Including SQL).
• Document existing computers, networks, PBX and servers.
• Assist in all job duties related to the Network Administrator position.
• Apply commonly used concepts, practices, and procedures for all IT trouble-shooting.
• Assist in the implementation and management of an antivirus system which will include applying updates and ensuring proper operation of these systems.
• Ability to support ESXi servers and VEEAM software.
• Ability to support Cloud Infrastructure. Vsphere Cloud technologies.
• Develop and maintain a good standing relationship with all support vendors related to IT.
• IT support after hours as needed.
• Other job duties as may be necessary for the successful operation of DTR.

Requirements:

Personal Attributes:

• Requires high level of skill in PC, server level equipment and troubleshooting.
• Requires thorough understanding of networking including switches, routing and TCP/IP.
• Able to communicate and train managers and other employees of the resort through IT issues.
• Ability to make decisions based on only general policies and procedures.
• Able to work well independently and with minimal supervision
• Ability to communicate and work with all levels of employees

Education/Experience:

• Bachelor’s Degree or equivalent education in an IT field
• Minimum two years experience in an IT field

Special Skills/Equipment:

• Prior experience with Resort Suite, Data Plus or other PMS & POS software preferred
• Use of network and connectivity systems, A/V equipment, phone systems, Microsoft Operating and user software, Point of Sale systems, Microsoft Exchange, Microsoft Server, Linux.
• Ability to conduct training classes and work with diverse workforce
• Prior experience with enterprise network architecture preferred
• Prior experience with Windows 2008 R2, 2012, 2016 Server required
• Prior experience in an advanced ESXi environment strongly preferred

Physical Demands:

• Work flexible, demanding hours
• Able to walk to all locations on the property
• Ability to lift and move printers that are up to 50 lbs.