IT Coordinator

US Citizenship Required

Non-US Citizenship will not be considered

Location: Idaho Falls, ID

Responsibilities

General IT Support: 4

• Provide personnel at all locations with IT support by understanding requirements and mobilizing/coordinating support from site personnel.
• Field general IT questions/issues as needed and provide direct IT support to personnel.
• Execute employee on-boarding and off-boarding IT-actions.
• Maintaining a knowledgebase of current hardware and software in NRLFO to support maintenance, enhancements, and refresh cycles.
• Facilitate item delivery, asset tracking, installation request, installation progress, product documentation, driver maintenance, and end-user feedback.
• Assist in the approval, installation, configuration and ongoing support of software.
• Assist/coordinate or develop solutions on issues related to the connectivity and configuration of non-enterprise.
• Provide or arrange specialized training for unique hardware or software.
• Monitors status of open NRLFO Remedy tickets and assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure tickets are resolved within established service level agreements.
• Identify IT-related trends and problems that prevent NRLFO employees from accomplishing their work, recommend solutions, and take/coordinate actions to resolve.

Minimum Experience

• Bachelor's degree from an accredited college or university or minimum of four (4) years relevant experience