IT Coordinator

Role Overview

The IT Coordinator is responsible for maintaining the organization’s daily technology operations, supporting end-users, and ensuring systems run smoothly. This role blends technical support with administrative organization, acting as the central point of contact for employee tech issues, hardware inventory, software licensing, and IT vendor coordination.

Key Responsibilities

• User Support & Helpdesk
• Resolve daily technical issues related to hardware, software, and network connectivity.
• Provide prompt, clear assistance to non-technical staff members.
• Set up new hire workstations, user accounts, emails, and permissions.
• System & Network Maintenance
• Monitor local networks (Wi-Fi, LAN), servers, and office hardware (printers, routers).
• Run routine security checks, software updates, and system backups.
• Troubleshoot hardware malfunctions and coordinate necessary repairs.
• Asset & Vendor Management
• Maintain an accurate inventory of all company computers, licenses, and peripheral gear.
• Coordinate with internet service providers, software vendors, and external IT contractors.
• Research and recommend new technology purchases to maximize budget efficiency.
• Administration & Training
• Document standard IT troubleshooting processes, system configurations, and guidelines.
• Teach staff members how to safely use company systems and spot security risks (like phishing).
• Assist management with the rollout of new company-wide software programs.

Qualifications & Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related technical field (relevant certifications can substitute).
• Experience: 2+ years of hands-on experience in a technical support, desktop support, or IT helper role.
• Technical Skills:
• Strong knowledge of operating systems like Windows 10/11 and macOS.
• Familiarity with cloud productivity tools, such as Microsoft 365 or Google Workspace.
• Understanding of basic networking principles, including TCP/IP, Wi-Fi configuration, and VPNs.
• Experience working with IT ticketing systems or helpdesk platforms.
• Soft Skills: Exceptional problem-solving skills, strong verbal and written communication, and great patience.
• Gender Preference: Female candidates only.

Pay: AED2,000.00 - AED3,000.00 per month

Work Location: In person