IT Coordinator

Provide reliable Level 1 IT support and administrative coordination to ensure team members are effectively onboarded, supported, and equipped with the technology and system access needed to perform their roles. This position focuses on end-user support, account and license administration, and maintaining accurate IT documentation and processes.

Requirements

Level 1 IT Support

• Serve as the first point of contact for IT-related questions and issues.
• Provide basic troubleshooting for hardware, software, printers, and mobile devices.
• Assist users with common application issues, including email, collaboration tools, and business systems.
• Escalate complex or unresolved issues to higher-level IT staff as appropriate.
• Coordinate MSP and vendor tickets, appointments, user communications, and resolution follow-up
• Serve as a technical resource for equipment maintenance issues.
• Deliver friendly, timely, and professional customer service to all users.

Onboarding & Offboarding Support

• Coordinate IT onboarding for new hires, including system access, equipment setup, and basic orientation.
• Prepare and deploy laptops, peripherals, and mobile devices for new team members.
• Assist with IT offboarding by disabling accounts, reclaiming equipment, and following security procedures.
• Maintain onboarding and offboarding checklists to ensure consistency and compliance.

License & Account Administration

• Assist with provisioning, modifying, and deactivating user accounts across systems.
• Maintain accurate records of assigned equipment, licenses, and system access.
• Support compliance with company IT policies and security standards.

Accountability

• Maintain accurate and up-to-date IT records, documentation, and asset tracking.
• Ensure onboarding and offboarding processes are completed accurately and on time.
• Log, track, and update support requests within the IT ticketing system.
• Follow established IT policies, procedures, and security protocols.

Expectations

• Provide consistent, high-quality customer service to internal users.
• Communicate clearly and professionally with both technical and non-technical team members.
• Demonstrate attention to detail when managing accounts, licenses, and documentation.
• Effectively manage multiple requests and shifting priorities.
• Actively seek to improve IT processes, documentation, and user experience.
• Promote Garman’s Mission, Vision, and Values in all interactions.
• Conduct all work with integrity, professionalism, and respect.