IT Coordinator

JOB DESCRIPTION – IT CO-ORDINATOR

Location: Toronto, ON
Employment Type: Full-Time – Permanent
Reports To: Co-President
Work Arrangement: In-Office

Compensation: $58,000 - $60,000

POSITION SUMMARY

About Athletic Knit

Founded in 1962 and proudly family-owned and managed ever since, Athletic Knit is a trusted manufacturer of team uniforms and apparel. We proudly serve thousands of dealers across Canada and the United States, supplying custom uniforms and apparel for sports teams, schools, and promotional companies. From our 150,000 sq. ft. facility in Toronto, we design, manufacture, and decorate AK-branded products worn by athletes at all levels of the game.

As the official team uniform supplier of the ECHL, our products are seen on the ice by professional teams across North America. Joining Athletic Knit means being part of a company with deep roots in the sports industry and a reputation built on quality, innovation, and customer service.

Role Summary

The IT Coordinator serves as Athletic Knit's primary internal technology resource, providing day-to-day support to employees while coordinating IT services delivered by our managed service provider. This role is responsible for ensuring technology issues are resolved efficiently, maintaining IT assets and documentation, supporting user administration, and coordinating technology-related projects across the business.

When IT support demands are low, the IT Coordinator partners with Production and other departments to support technology initiatives and maintenance, process improvements, and business system projects that improve operational efficiency.

Success in this role will be measured by the quality and responsiveness of IT support, the effective coordination of vendor services, the accuracy of IT documentation and asset management, and the successful delivery of technology and process improvement initiatives.

ESSENTIAL FUNCTIONS

IT Support & Service Delivery

• Serve as the primary point of contact for all employee IT support.
• Triage, prioritize, and coordinate support requests with IT support provider (Horn).
• Ensure IT issues are resolved within agreed service levels.
• Support users with technology-related questions and training.
• Confirm and validate fixes with the affected user before closing tickets and document the resolution for future reference.

Technology Administration

• Manage user accounts, system access, and employee onboarding/offboarding.
• Coordinate the deployment, installation, replacement, and maintenance of company technology assets with the IT support provider (Horn); confirm the division of hands-on responsibilities with Horn.
• Administer Microsoft 365 and other business applications.
• Maintain accurate IT asset and software records.

Documentation, Compliance & Continuous Improvement

• Maintain IT documentation, procedures, and work instructions.
• Support IT compliance, cybersecurity, and software licensing requirements.
• Identify opportunities to improve business processes through technology.
• Standardize and improve IT processes and documentation.

Projects & Business Systems

• Coordinate technology and business systems projects.
• Support production technology initiatives, equipment troubleshooting, and process improvements.
• Track project timelines, deliverables, and implementation activities.
• Coordinate with IT provider (Horn) and vendors to support project execution.
• Balance approximately 60% IT support with 40% production technology and project work, including manufacturing equipment troubleshooting and process improvement initiatives.

QUALIFICATIONS

Skills & Experience

• Minimum 1 year of experience in IT support, service desk, or a similar role.
• Familiarity with business technology, user accounts, devices, and IT assets.
• Basic knowledge of Microsoft 365, Azure, and Active Directory/Entra ID; SharePoint and OneDrive knowledge is an asset.
• Strong organizational, documentation, and problem-solving skills.
• Ability to research and compare IT equipment for suitability and value.
• Experience working with third-party IT providers is an asset.
• Ability to safely use a ladder to organize cabling, following workplace safety procedures.
• Manufacturing, ERP, AI, industrial/PLC exposure, CompTIA A+/Network+, ITIL awareness, and bilingual EN/FR skills are assets.

Core Competencies

• Strong customer service and communication skills.
• Excellent organization and ability to manage competing priorities.
• Strong judgement and follow-through.

BENEFITS & PERKS

• Comprehensive health, dental, vision, and life insurance benefits
• Paid vacation and sick days
• One-week paid holiday shutdown
• Professional development allowance
• Employee discounts
• Company events
• Free on-site parking

This job description outlines the key responsibilities, required qualifications, and general scope of the role. It is not intended to be an exhaustive list of duties, and additional responsibilities may be assigned as needed to support business objectives.

Athletic Knit may use technology, including artificial intelligence tools, to support aspects of the recruitment process. Any information or insights generated by these tools are reviewed by our hiring team, and all final hiring decisions are made by people.

Athletic Knit is committed to providing an accessible and inclusive recruitment process. If you require accommodation during any stage of the hiring process, please let us know and we will work with you to meet your needs.

Pay: $58,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• Toronto, ON M6N 4J6: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Application question(s):

• Are you familiar with Microsoft 365 and Active Directory/ Entra ID?
• Are you comfortable balancing IT support responsibilities with production technology initiatives and project based work?
• Where are you currently located (city and province)?

Work Location: In person