IT CS Support (at least 1 yr exp.)

About Us
At Beyond Eternity Space Limited, we are a dynamic IT company dedicated to pushing the boundaries of technology and innovation. Our cheerful team fosters a collaborative and energetic work environment where creativity thrives. We believe in empowering our employees and providing opportunities for professional growth. Join us and be part of a company that values your contributions and encourages a healthy work-life balance!

Key Responsibilities:

• Respond to client inquiries via instant messaging tools.
• Record issues in our internal system by creating service tickets.
• Identify the severity of critical issues and escalate to the corresponding internal personnel for resolution.
• Maintain a proactive and responsive approach to client support.
• Demonstrate smart, detail-oriented problem-solving skills and a willingness to learn quickly.

Qualifications & Experience:

• Proficiency in mainstream ticketing tools such as JIRA, ClickUp, or ServiceNow is highly preferred.
• Experience with mobile apps, web applications, or CMS systems is a plus.
• At least 1 year experience in IT support or IT customer service.
• Bachelor's Degree in Computer Science, Information Technology, or a relevant field.
• Candidates without a relevant diploma but with practical experience are also encouraged to apply.
• Immediate availability is highly preferred !!!

Working Hours:

• 5-Day Work
• Shift: MON-SUN
• 9:00-18:00 / 12:00-21:00/ 15:00-00:00 / 00:00-9:00
• Work-from-home policy for weekends and night shift (00:00-9:00)

What We're Offering:

• Competitive salary with performance-based bonuses that reward excellence

• Work-life balance - 12 days Annual Leave & 2 days Family Leave & 1 day Birthday leave

• Paid sick leave

• Full medical coverage - comprehensive group insurance and paid sick leave

• Career growth pathway - mentorship and development opportunities for junior roles

• Office treats - free snacks and drinks

• Energetic and Fun working environment!

About Us

Beyond Eternity Space Limited is a dynamic Hong Kong software development company established in 2023. We specialize in creating innovative games, web applications, and mobile solutions. With the global information technology landscape evolving rapidly, Beyond Eternity Space stands as your trusted IT partner, ensuring our cutting-edge software solutions perfectly align with your business vision and drive real results.