IT cum Facilities Executive

About the role

This role provides Level 1 and Level 2 support for Windows desktops, laptops, Microsoft Office and enterprise applications. You will install, configure and troubleshoot IT equipment, printers, projectors and meeting-room systems, manage user accounts and access for Active Directory, email, VPN and IP telephony, and maintain IT hardware, software licence and fixed-asset records. You will support employee IT onboarding, coordinate technical issues with external vendors, monitor server rooms, network equipment, CCTV systems and other IT infrastructure, and assist with cybersecurity assessments, vulnerability remediation and incident investigations. You will also conduct regular workplace and facilities inspections, record defects and coordinate corrective action with the appointed property management team and service providers, track facilities issues and maintenance work through to timely completion, and maintain facilities inspection records and issue trackers.

Key responsibilities

• Provide Level 1 and Level 2 support for Windows desktops, laptops, Microsoft Office and enterprise applications
• Install, configure and troubleshoot IT equipment, printers, projectors and meeting-room systems
• Manage user accounts and access for Active Directory, email, VPN and IP telephony
• Maintain IT hardware, software licence and fixed-asset records
• Support employee IT onboarding and coordinate technical issues with external vendors
• Monitor server rooms, network equipment, CCTV systems and other IT infrastructure
• Assist with cybersecurity assessments, vulnerability remediation and incident investigations
• Conduct regular workplace and facilities inspections
• Record defects and coordinate corrective action with the appointed property management team and service providers
• Track facilities issues and maintenance work through to timely completion

About you

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline
• Relevant experience in IT support, system administration or infrastructure operations
• Good knowledge of Windows 10/11, Microsoft Office, Active Directory, DNS, DHCP, Group Policy, VPN, IP telephony and network fundamentals
• Strong troubleshooting, problem-solving and organisational skills
• Able to communicate effectively with employees, regional teams, property management personnel and external vendors
• Service-oriented, adaptable and committed to workplace safety and compliance
• Experience coordinating facilities maintenance, property inspections or service providers would be an added advantage