IT Customer Care Executive

Job highlights

• Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
• Proven experience in customer care or a related field.
• Experience with customer relationship management software. . Ability to work collaboratively as part of a team

We are looking for a skilled IT Customer Care Executive to join our team at Five Splash Infotech Pvt. Ltd. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers.

Roles and Responsibility

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

• Troubleshoot technical issues and provide solutions to resolve customer complaints.

• Collaborate with internal teams to resolve complex customer issues.

• Develop and maintain a strong understanding of our products and services.

• Identify opportunities to upsell and cross-sell products to existing customers.

• Provide exceptional customer service and ensure customer satisfaction.

Job Requirements

• Proven experience in customer care or a related field.

• Excellent communication and problem-solving skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Strong analytical and troubleshooting skills.

• Experience with customer relationship management software.

• Ability to work collaboratively as part of a team.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.