IT Customer Care Executive

Job highlights

• Experience with CRM software or other customer relationship management tools. . Ability to work collaboratively as part of a team
• . Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
• Collaborate with internal teams to resolve complex issues and enhance overall customer experience.

We are looking for a skilled IT Customer Care Executive to join our team at Rx Infotech Pvt Ltd. The ideal candidate will have excellent communication skills and the ability to provide top-notch customer service.

Roles and Responsibility

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

• Provide technical support and resolve customer complaints efficiently.

• Collaborate with internal teams to resolve complex issues and enhance overall customer experience.

• Develop and maintain a strong understanding of our products and services.

• Identify opportunities to upsell and cross-sell products or services to existing customers.

• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Proven experience in customer care or a related field.

• Excellent communication and problem-solving skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Strong analytical and troubleshooting skills.

• Experience with CRM software or other customer relationship management tools.

• Ability to work collaboratively as part of a team.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.