IT Customer Service Representative

Project Role : IT Customer Service Representative

Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.

Must have skills : PySpark

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an IT Customer Service Representative, a typical day involves overseeing the smooth delivery of IT production systems and services. This role requires managing incidents, issues, and outages by investigating their root causes and ensuring timely restoration of services. The position demands continuous monitoring and coordination with various teams to maintain system reliability and support business operations effectively. The role is dynamic, requiring adaptability to handle unexpected challenges and maintain communication with stakeholders to provide updates and resolutions.

Roles Responsibilities:

• Expected to perform independently and become an SME.

• Required active participation/contribution in team discussions.

• Contribute in providing solutions to work related problems.

• Collaborate with cross-functional teams to ensure seamless service delivery and incident resolution.

• Maintain detailed documentation of incidents, actions taken, and resolutions to support knowledge sharing.

• Assist in identifying process improvements to enhance system availability and reduce downtime.

• Support junior team members by sharing knowledge and providing guidance when necessary.

  Professional Technical Skills:

  Must To Have Skills:

• Proficiency in PySpark.

• Experience in handling large-scale data processing and transformation using PySpark.

• Strong problem-solving skills with the ability to analyze and troubleshoot complex system issues.

• Familiarity with IT service management principles and incident management processes.

• Ability to work effectively in a collaborative team environment and communicate technical information clearly.

• Understanding of data workflows and automation within IT production environments.

• The candidate should have minimum 3 years of experience in PySpark.

• This position is based at our PDC2C - SEZ location.

• A 15 years full time education is required.

  Qualification 15 years full time education