IT Customer Service Specialist

IT Customer Service Specialist
Full-time Staff
Sugar Grove Campus

Hybrid Option: Yes

Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Your future starts here – join us today!

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college’s culture of collaboration, professional growth and student success.

The Information Technology Customer Service Specialist reports to the Information Technology Customer Service Coordinator. Basic functions for this position include assisting faculty, students and staff with technology needs.

Responsibilities

Receive and prioritize requests to the Technical Assistance Center (TAC).

Obtain detailed information from customers regarding the assistance required.

Correspond with customers and technicians regarding the status of service requests.

Train other Information Technology staff on TAC procedures.

Provide assistance to end users on new technologies.

Maintain records related to service requests in the Information Technology Service Management system.

Provide first level technical support.

Assist users with logins and passwords.

Assist users with access to various applications.

Provide backup and assistance to other areas of IT when needed.

Provide support to the Office of the President for Board meetings and other functions as needed.

Perform other duties assigned.

Minimum Qualifications

Associate’s degree desired, but will consider a combination of education and or experience.

ITIL Foundations Level certification is desired, but not required.

Minimum of two years related experience required.

Ability to troubleshoot common issues related to computer networks, hardware, and software.

Ability to lift a minimum of 30 pounds.

Strong problem solving ability.

Organizational skills and attention to detail is required.

Strong communication and interpersonal skills, including the ability to communicate effectively with people via e-mail, in person, and on the telephone.

Knowledge of databases and report writing software.

Please attach the following documents when applying:

• Cover Letter-Yes
• Resume-Yes
• References-Yes (Can be provided at interview)
• Transcripts-Yes (Can be provided at interview)

Position Details
req2232
Grant Funded: No

Compensation Range: 22.44 - 27.04

Compensation Type: Hourly

Compensation: The pay for this position will be determined by your experience, education, and qualifications.

Work Schedule: Other M-F 1:30 - 10:00 p.m.

Work Hours: 40 hours/week
Testing: No
Priority Application Review Date: 10/29/2026

Applications received by the “Priority Application Review Date” will receive priority consideration. Review of applications will begin at that time and continue until the position is filled.

Benefits: Click to See Benefits Page

Special Instructions: You may attach references or transcripts to your application. References and official transcripts for Associate's degrees or higher are required to be submitted during the background check process.

Equal opportunity employer, including disability and veteran