IT Customer Service/Sales Representative

About Us

Supreme Security is a locally based Alberta security integrator with over 35 years of experience, specializing in alarm, access control, and surveillance solutions. We provide reliable, affordable, and innovative technology solutions for businesses and residences in the Calgary area. Passionate about helping our clients, we are expanding our team and looking for an energetic, business-minded Marketing & Sales Representative to join us and drive growth.

Job Overview
We are seeking a dynamic, customer-focused IT Customer Service/Sales Representative to join Supreme Security. This role combines client support and sales, assisting existing clients with technical issues remotely or on-site, introducing new technologies, and responding to sales leads. It plays a key role in enhancing client satisfaction, building long-term relationships, and driving business growth, with a focus on commercial customers. This position offers the opportunity to develop sales expertise while delivering exceptional customer support in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for clients, responding promptly to inquiries via phone, email, or text.
• Diagnose and resolve client issues both remotely and on-site, ensuring timely and effective solutions.
• Build and maintain long-term client relationships to increase satisfaction and retention.
• Design & recommend customer solutions and upgrades
• Identify and pursue new business opportunities to drive growth, particularly among commercial customers.
• Provide guidance, support, and recommendations on IT products, services, and solutions.
• Collaborate with internal teams to ensure seamless service delivery and resolution of client issues.
• Maintain accurate records of client interactions, service requests, and follow-ups.
• Proactively anticipate client needs, suggesting upgrades, enhancements, or new services where appropriate.
• Manage a high-volume workload efficiently while maintaining attention to detail and quality service.
• Contribute to strategic planning and execution of initiatives to attract and retain clients.
• Field visits as required

Requirements

• IT certificate or diploma (or equivalent experience)
• Strong verbal communication, negotiation, and presentation skills
• Sales ability with a results-oriented mindset
• Experience using CRM systems
• Self-motivated, goal-oriented, and able to work independently or as part of a team

What We Offer

• Competitive wages
• Supportive and collaborative team culture
• Health benefits program

Job Type: Full-time

Pay: $60,000.00-$80,000.00 per year

Benefits:

• Paid time off

Application question(s):

• Are you legally eligible to work in Canada and able to work full-time on-site?
• Do you have a diploma or degree in IT certificate or diploma (or equivalent experience)
• Have you worked with Security Alarm systems and/or Surveillance/ CCTV Cameras or any related field before?

Experience:

• Customer service: 1 year (preferred)

Work Location: In person