IT Data Center Technician (FOR POOLING)

Location: Philippines
Job Type: 12 months contract

Position Overview
The Break/Fix Onsite Technician is responsible for providing rapid hardware troubleshooting and repair support for client’s data center operations in the Philippines. You will serve as the frontline technical resource for hardware issues, coordinating with vendor support and ensuring minimal downtime for customer infrastructure.

Key Responsibilities

• Perform hardware diagnostics and first-line troubleshooting for server and network equipment
• Execute break/fix repairs including component replacement, firmware updates, and hardware validation
• Coordinate Repair/Return/Merchandise (RMA) processes with hardware vendors and logistics
• Document all technical issues, resolutions, and system changes in ticketing systems
• Respond to hardware alerts and escalations within agreed SLA timeframes
• Maintain detailed inventory and asset tracking for all equipment
• Participate in equipment deployments, installations, and decommissioning activities
• Support 9x5 onsite availability; additional hours as required for critical issues
• Collaborate with Data Center Operations staff and remote engineering teams

Required Qualifications

• Minimum 3–5 years of hands-on data center hardware or IT field service experience
• Strong troubleshooting skills with server hardware, network switches, and power distribution systems
• Experience with RMA processes and vendor escalation management
• Knowledge of IPMI, BIOS/firmware updates, and hardware diagnostics tools
• Excellent communication and documentation skills
• Ability to work independently and escalate issues appropriately
• Valid driver's license and willingness to travel between sites as needed
• Familiarity with Lenovo hardware is a plus
• Willing to travel to different sites, if needed.