IT Delivery Lead

Key Responsibilities:

• Manage and oversee multiple IT projects, requests, and service deliveries.
• Coordinate with business units to gather, analyze, and document requirements.
• Monitor project timelines, priorities, risks, and resource allocation.
• Ensure completeness of requirements, acceptance criteria, and documentation.
• Act as the primary liaison between business stakeholders and IT teams.
• Track and report project and request status to stakeholders.
• Manage stakeholder expectations and resolve delivery issues proactively.

Qualifications:

• Bachelor's Degree in Information Technology or related field.
• At least 5 years of experience in project coordination, IT project delivery, or related roles.
• Experience in software, hardware, and cloud project implementations.
• Knowledge of Agile and Waterfall methodologies.
• Strong experience in project management, service management, business analysis, and stakeholder management.
• Background in banking or financing industry is an advantage.
• ITIL certification, DevOps experience, and API/development knowledge are a plus.
• Willing to travel.