IT Delivery Manager

Role purpose

The ITD Delivery Manager is responsible for the end-to-end execution of IT projects and services ensuring that projects are delivered on time and within budget and maintain operational continuous improvement of commercial systems and applications within Syngenta Thailand.

Serving as the primary bridge between local business users, and regional/global IT technical teams, this role ensures high system availability, data integrity, and optimal user adoption. By deeply understanding commercial and sales processes, the incumbent collaborates with leadership to optimize both system configurations and business workflows, driving efficiency and effectiveness for the Thailand commercial organization.

Key Responsibilities

• Oversee Syngenta master data management processes and conduct regular data quality reviews and audits.
• Manage, design, and maintain business-critical reports and dashboards to support commercial decision-making
• Data Governance & Master Data Management
• Act as the primary local Point of Contact (PoC) and escalation point for internal users regarding system maintenance, configuration, troubleshooting, and support.
• Partner with other functions to identify process bottlenecks and align system capabilities with business workflows to enhance the quality, speed, and efficiency of sales activities.
• Application Service Delivery & Support
• Lead the local development & deployment the localization system and rollouts; design, build, and scale our developed applications using Microsoft Power Platform components, such as Power Apps, Power Automate and Power BI while managing timelines, resources, and stakeholder expectations.
• Gather local business requirements for system enhancements and translate them into technical specifications for development teams.
• Direct and manage external IT vendors, consultants, and system integrators to ensure local projects, system enhancements, and deployments are executed on time, within scope, and in alignment with business requirements. Act as the local escalation point for vendor-related delivery risks.
• Partner closely with the others function to drive user adoption, deliver training, and create change management materials for new features or applications.
• Driving IT local & global initiatives
• Project Implementation & Local Application Development