IT Desk Support Engineer

IT Desk Support Engineer Exp: 1-2 years Posted 14 hours ago

ISKCON Bangalore Rajajinagar

Department: Information Technology

About the Job

An IT Desk Support professional acts as the primary contact point for users experiencing technical problems, offering remote or on-site troubleshooting and system maintenance.

Key Responsibilities

• User Assistance: Answer incoming requests via phone, email, chat, or in-person visits.

• Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues.

• Ticket Management: Log, track, and update support requests in a ticketing system.

• Account Administration: Perform password resets, unlock user accounts, and set up new hire profiles.

• Escalation: Route complex or unresolved issues to higher-level engineering teams.

Required Experience and Skills

• Good knowledge on Windows systems & domain networks.
• Having an understanding of firewalls & security appliances.
• Hands-on knowledge on handling IT support tickets and managing teams.
• Good Communication skills (Written & Oral)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.