IT Deskside Support Engineer (Shift duty)

Job Overview:

As an IT Deskside Support Engineer, he/she will provide day-to-day desk-side support to internal staff. Key duties include receiving and handling support cases assigned by the Helpdesk, as well as going to user seats to assist with computer and general IT issues. Willing to work on shift duty is required.

Responsibilities:

·       Provide on-site deskside support to users, including troubleshooting hardware, software, and network issues.

·       Handle support cases assigned by the Helpdesk and resolve incidents in a timely manner.

·       Visit user workstations to assist with computer setup and general IT problems.

·       Communicate with users to understand their issues and provide clear guidance and assistance.

·       Escalate unresolved issues to the appropriate teams and follow up until resolution.

·       Maintain support records and ensure proper documentation of incidents and resolutions.

·       Assist with the setup, installation, and maintenance of IT equipment.

Requirements:

·       1 - 2 years of experience in Helpdesk / Deskside Support.

·       Basic knowledge of computer hardware and software support.

·       Proactive, responsible, and willing to assist users.

·       Willing to work on shift duty is required.

·       Good communication and interpersonal skills, with a readiness to engage and help users.

·       Good command of language in both Chinese and English, with fluency in Cantonese.

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.