IT Desktop and Infrastructure Support Engineer

Job Type: Full time

Location: Gloucester Business Park (Minimum 4 days)

We’re looking for someone who enjoys solving problems, taking ownership and making systems and processes better. The role has a strong focus on macOS and Microsoft Intune, alongside endpoint security, scripting and automation, asset management and general IT operations.

You’ll be joining a growing team working across all areas of the company, with the opportunity to have a genuine impact on how we build and manage our technical environment.

The role requires 4 days a week in our new office at Gloucester Business Park.

If you’re a practical, proactive engineer who likes getting stuck in and improving things, we’d love to hear from you.

Skills & Experience

Candidates are to have skills in the following areas:

• macOS Management with Microsoft Intune. Deploy, configure, and manage macOS endpoints using Intune, including device enrolment, profile configuration, app deployment, and policy enforcement.
• Endpoint Security & Compliance. Implement and maintain security controls, configuration baselines, and compliance policies to ensure systems meet and maintain Cyber Essentials certification requirements at all times.
• Scripting & Automation. Create and maintain automation scripts (e.g., Bash, PowerShell, Python) to streamline device management tasks, enforce compliance, and improve operational efficiency.
• Asset & Lifecycle Management. Administer the full lifecycle of IT assets (particularly macOS hardware), covering provisioning, onboarding/offboarding, and secure disposal.
• IT Operations. Support the reliable operation of endpoint devices, networks, and associated systems, identifying and resolving issues quickly to minimise downtime.

Duties

• Configure, deploy, and support macOS devices through Microsoft Intune, ensuring compliance policies are applied and maintained.
• Monitor endpoint security posture and respond to non-compliance alerts in line with Cyber Essentials standards.
• Carry out regular server maintenance tasks including operating system updates, patch management, data backups, and basic network monitoring.
• Respond to internal support requests, troubleshooting hardware, software, and connectivity issues.
• Maintain accurate asset records and control inventory in line with company procedures.
• Proactively identify and implement improvements to system security, reliability, and efficiency.
• Work closely with senior staff to keep systems aligned with evolving compliance requirements.

Professional Requirements

• Candidates must have the right to work in the UK

What we offer

• 25 days’ holiday (plus bank holidays) and an increasing holiday allowance based on number of years’ service
• Company pension scheme
• Private healthcare scheme
• EV vehicle salary sacrafice scheme
• Cycle to work scheme
• Company Sick Pay
• Performance related annual pay rise
• Supportive colleagues and managers who encourage genuine professional development
• Relaxed and friendly working office environment, with facilities including showers, kitchen, bike and motorbike parking, refreshments and snacks

Job Type: Full-time (40hrs)

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Gloucester: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• IT: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location:

• On-site

Job Type: Full-time

Pay: £30,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Ability to commute/relocate:

• Gloucester GL3 4AH: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you a UK national willing to undergo the required background checks and security clearances for this position?

Education:

• A-Level or equivalent (preferred)

Experience:

• IT: 3 years (preferred)

Work Location: In person