IT Desktop Support

Duties and Responsibilities

• Provide first-level technical support for desktop computers, laptops, and peripherals.
• Troubleshoot hardware, software, network, and connectivity issues.
• Install, configure, and maintain operating systems and software applications.
• Set up and deploy computers and IT equipment for employees.
• Manage user accounts, access permissions, and password-related concerns.
• Respond to IT service requests and document incidents.
• Escalate complex technical issues to the appropriate IT teams.
• Perform routine maintenance and ensure IT equipment is properly managed.
• Assist with IT asset inventory and equipment tracking.
• Follow IT security policies and company procedures.
• Provide technical support to users onsite and remotely.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related course.
• Experience in desktop support, technical support, or IT helpdesk is an advantage.
• Knowledge of Windows operating systems, Microsoft Office, and basic networking.
• Familiarity with hardware troubleshooting, software installation, and user account management.
• Strong problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to work independently and coordinate with IT teams.
• Proficient in Microsoft Office applications.
• Willing to work onsite in Rosario, Cavite