IT Desktop support

FTE REQUIREMENT – GERMANY

We need immediate support to close this position. If you can meet the **budget and requirements**, please send your **updated CV and availability for today/tomorrow**.

Location:Benzstrasse 1, 61325 Bad Homburg, Germany

Start Date: Within 1 week

Duration: 1 year, extendable

Contract: B2B Freelance

Salary:€3,600/month – all-inclusive

Working Days: Monday–Friday, 5 days/week

Weekend Support: If required, approximately 1–2 days in total

Key Responsibilities

• Provide L1/L2 desktop and technical support to end users.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Install, configure, and maintain Windows 10/11 desktops and laptops.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.
• Troubleshoot Active Directory / Azure AD user and computer issues.
• Perform password resets, account unlocks, and user administration.
• Troubleshoot LAN, Wi-Fi, VPN, DHCP, DNS, and basic network connectivity issues.
• Support printers, scanners, monitors, docking stations, and other peripherals.
• Install and configure applications, drivers, and system updates.
• Assist with PC deployment, imaging, device refresh, and hardware replacement activities.
• Manage and update incidents and service requests using ServiceNow or other ITSM tools.
• Follow ITIL-based support procedures and meet agreed SLA requirements.
• Escalate complex issues to the appropriate technical teams when required.
• Maintain accurate documentation of troubleshooting activities and resolutions.
• Provide professional onsite support to users and VIP/executive users when required.

Required Skills

• 2+ years of experience in IT Desktop / EUC / Technical Support.
• Strong knowledge of Windows 10/11.
• Good understanding of Microsoft 365, Outlook, Teams, and Office applications.
• Experience with Active Directory / Azure AD.
• Basic knowledge of networking: TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
• Experience with hardware and peripheral troubleshooting.
• Familiarity with ServiceNow or similar ticketing systems.
• Good troubleshooting and problem-solving skills.
• Strong communication and customer-service skills.
• Ability to work independently in an onsite support environment.

Preferred Skills

• Microsoft Intune / SCCM experience.
• Windows Autopilot / device deployment experience.
• ITIL certification or knowledge.
• Experience supporting enterprise environments.
• Experience with VIP / executive user support.

Requirements

German:** Minimum B2, preferably C1

German Work Permit:** Must be valid for at least 1.5 year

Candidates must be available to start within 1 week.

Job Types: Full-time, Contract

Pay: 3.600,00€ per month

Application Question(s):

• What is your Visa status & Nationality ?
• What is your Notice period if selected ?
• Are you comfortable with job location , salary (3600) And contract type ?

Experience:

• IT Desktop support : 3 years (Required)

Language:

• German AND English Both (Required)

License/Certification:

• Work visa (Required)

Location:

• Frankfurt am Main (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person