IT Desktop Support

Job Description & Required skills-

• Desktop & Endpoint Support: Windows 10/11, macOS, iOS, laptop/desktop installation, configuration, troubleshooting, hardware diagnostics, PC imaging, deployment, refresh, data migration, validation, retirement, mobile devices and peripherals.
• Microsoft & Identity: Microsoft 365, Outlook, Teams, OneDrive, Office applications, Active Directory (AD), Microsoft Entra ID fundamentals, multi-factor authentication (MFA).
• Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN, wired/wireless connectivity, basic switch-port troubleshooting, network cabling, copper/fiber awareness, patching, labeling and cable management.
• AV & Collaboration: Microsoft Teams Rooms, Zoom Rooms, Crestron, displays, cameras, microphones, speakers, projectors, conference-room readiness, executive meetings, town halls, training sessions and live-event support.
• IT Asset Management: Asset receiving, inventory tracking, record updates, audits, lifecycle management, equipment deployment/collection, onboarding/offboarding, secure disposal, workstation setups, moves/adds/changes (MAC).
• ITSM & Ticketing: ServiceNow, incident and service-request management, ticket routing/closure, troubleshooting notes, resolution documentation, knowledge-based updates and recurring-issue documentation.
• IT Operations & Security: Printer and peripheral support, software/OS troubleshooting, application support, data protection, IT security compliance, vendor coordination, infrastructure/network/security team collaboration, preventive checks, equipment maintenance, site projects and after-hours support.
• Customer & Service Support: On-site/remote end-user support, root-cause troubleshooting, customer service, incident prioritization by impact/urgency, multitasking, communication with non-technical users and fast-paced environment support.

Pay: $20.00 - $22.00 per hour

Expected hours: 40.0 per week

Work Location: In person