IT Desktop Support Engineer (Backfill)

Key Roles & Responsibilities

Perform following duties as a Backfill IT engineer, whenever resident engineers are on leave/absent

Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms

Escalate and work with second or third level support/third party vendor on resolution of problem when necessary

Support remotely, if necessary

Maintain hardware inventory at assigned locations

Provision new users with hardware, software and account setup

Provide with both remote and onsite support for multiple locations, if required

Troubleshoot and resolve a variety of technical problems

Assist with network connectivity issues

Provide great communication and customer service to company employees in person and through phone calls and emails

Work on assigned tasks and projects including hardware and software rollouts

Work with hardware / software vendors, whenever required

Provide training when needed help to facilitate users requests and in the implementation of company project

Provide VPN support including end-user setup and problem

Work closely with other support teams (client support team, application support team, server support team)

Develop and document IT operational processes whenever required

Active Directory (User/ID creation, delete, reset, update, distribution, list/security and accesses), if required

Assist on AV setup in meeting rooms for conference calls and meetings

Provide regular checks and maintenance on system health of the meeting rooms

Provide back-end support for live event broadcast

Support ad-hoc IT project deployments

Attend meetings to update current projects

Attend trainings provided by the company

Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status

IT Asset Management

Key Qualifications & Skills

Minimum Diploma in Information Technology or equivalent in relevant discipline

Minimum 2 years of experience in PC, hardware, software support & IT security preferably

Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools

Preferably with MS Office 365 hands-on experience of minimum 1 year

Level 1 & 2 Support

Key Requirements

Analytical, competent, able to work independently and self-motivated and with good-problem solving skills

Helpful and able to communicate effectively with fellow colleagues and customers

Fluent in English and writing

Currently residing in Singapore

Willing to work at various locations in SG but no more than one location per day

Able to start work immediately or within short notice

Interested candidates are invited to apply online.

We regret to inform that only shortlisted candidates will be notified. Thank you.

Mossad Services (MOSSAD) was established in Singapore in year

1988 to deliver simple Information Technology (IT), Structured

Cabling and Telecommunication services to end users. Since then,

MOSSAD has expanded to provide full suites of IT, Network and

Telecommunication solutions, and in recent years, Strategic IT

Outsourcing services.