It Desktop Support Engineer

Role & responsibilities

Provide Level 1 and Level 2 support for desktops, laptops, printers, and peripherals.

• Troubleshoot and resolve issues related to Windows/Ubuntu OS, applications, and network connectivity.
• Install, configure, and maintain desktop hardware and software.
• Manage user accounts, permissions, and access controls via Active Directory.
• Support remote users through VPN, RDP, and remote desktop tools.
• Perform routine maintenance and updates on systems.
• Document support requests and resolutions using ticketing systems.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Assist in IT asset management and inventory tracking.
• Ensure compliance with IT policies and security standards.

Preferred candidate profile

Mandatory Skills

[List exact searchable skill keywords, one per bullet.]

• Desktop Support
• IT Helpdesk
• L1 Support
• L2 Support
• Desktop Troubleshooting
• Laptop Support
• Hardware Troubleshooting
• Printer Troubleshooting
• Outlook
• Remote Desktop Support
• Windows
• Linux
• OS Troubleshooting
• Software Installation / Configuration
• Active Directory
• User Account Management
• Group Policy Management
• DNS
• DHCP
• TCP/IP
• LAN/WAN
• DHCP
• DNS
• Wi-Fi Troubleshooting
• Network Troubleshooting
• VPN
• Incident Management
• Service Request Management
• SLA Management
• Helpdesk Ticketing
• IT Asset Management
• Hardware Asset Management
• Software Asset Management
• Asset Inventory

Technical Competencies

[List required technical competencies, one per bullet.]

• Desktop & End-User Support
• L1/L2 IT Support
• Windows client Administration & Troubleshooting
• Linux Administration
• Active Directory & User Account Management
• TCP/IP & Basic Networking
• LAN/WAN & Wi-Fi Troubleshooting
• VPN & Remote Desktop Support
• Microsoft Application support
• Hardware & Peripheral Troubleshooting
• Software Installation & Configuration
• IT Asset Management & Inventory
• Ticketing Systems

Behavioral Competencies

[List required behavioral competencies, one per bullet.]

• Strong Problem-Solving & Analytical Thinking
• Good Communication Skills
• Team Collaboration
• Stakeholder Management
• Ability to Work Independently
• Multitasking & Prioritization
• Time Management
• Accountability & Ownership
• Adaptability & Flexibility
• Escalation & Decision-Making
• Documentation & Knowledge Sharing
• Continuous Learning & Improvement

Education & Experience

[List optional or preferred qualifications.]

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Minimum 3+ years of experience in Desktop Support, IT Helpdesk, Service Desk, or End-User Computing.
• Hands-on experience supporting Windows and Linux environments.
• Practical knowledge with Active Directory, DNS, DHCP, and basic networking.
• Experience with IT ticketing/helpdesk platforms.
• Experience in hardware, software, peripheral, and printer troubleshooting.
• Experience supporting remote users through VPN, RDP, or remote support tools.
• Experience with antivirus, endpoint security, encryption, and patch management.
• Experience in IT asset management and inventory tracking.

At least 5 Skills for better visibility for Website Search

[List optional or preferred qualifications.]

• Desktop Support / IT Helpdesk
• Windows Administration
• Active Directory
• Networking
• Microsoft Office
• VPN & Remote Support
• IT Asset Management