O
Orchid Pharma
It Desktop Support Engineer
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹175,000 – ₹350,000 / year
Location:
Kathua
Work mode:
Onsite
Published on:
25 August 2026
What they need
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
Desirables
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- BSc in Computer Science or relevant field
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