IT Desktop Support Engineer

Roles and Responsibilities :

• Provide technical support to end-users for hardware and software issues related to desktop computers, laptops, printers, and other peripherals.
• Troubleshoot and resolve complex technical problems using various diagnostic tools and techniques.
• Collaborate with team members to identify root causes of issues and implement solutions.
• Document all incidents, resolutions, and follow-up actions in a timely manner.

Job Requirements :

• 2-4 years of experience in IT Desktop Support or similar field.
• Strong knowledge of hardware troubleshooting (laptop/desktop) including networking fundamentals.
• Proficiency in software troubleshooting (OS installation/configuration/troubleshooting).
• Ability to work independently with minimal supervision.