IT Desktop Support Engineer

About Us

Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.

We are a tech forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.

Moder offers end-to-end or component-based outsourcing. We can do everything from managing one-off projects to becoming an extension of your customer service or operations team.

Our team is built by outsourcing industry experts who’ve been on the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team.

We’re an American-owned company based in the US with offices in India, and the Philippines.

Responsibilities:

• Bachelor’s degree in computer science, information technology or a related discipline.
• Prior experience working as a desktop support engineer, support technician or in a similar role
• Up-to-date knowledge of computer systems, be it hardware, software or networks.
• Outstanding problem-solving skills with the ability to communicate to end users and the stakeholders of the company.

Qualifications

• Experience in installing, monitoring and maintaining hardware/software within computer systems.
• Prior knowledge in cloud computation, scripting languages, and IT projects
• Exposure to customer service.
• Azure, Intune and M365 Exposure.
• Understanding LAN, WAN, VLAN and other Networking references.