IT Desktop Support Engineer

Role & responsibilities :

• Technical Support (Helpdesk): Serve as the first point of contact for employees experiencing hardware, software, and network issues. Provide prompt and courteous Tier-1 troubleshooting.
• User & Access Management: Assist with employee onboarding and offboarding by setting up workstations, creating user accounts (Active Directory / Microsoft 365 / Google Workspace), and managing access permissions.
• Hardware & Software Setup: Install, configure, and upgrade operating systems, business software, and IT hardware (desktops, laptops, printers, IP phones).
• Network & Infrastructure Assistance: Help monitor system health and troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP).
• System Maintenance: Perform routine maintenance tasks, including deploying software patches, running system updates, and ensuring antivirus definitions are up to date.
• Data Backup & Security: Assist in monitoring daily data backups and enforcing basic IT security policies.
• IT Documentation & Inventory: Maintain accurate records of IT assets (hardware and software licenses) and help build out the internal IT knowledge base/wiki with standard operating procedures.

Required Qualifications & Skills

• Education: Bachelors degree in Computer Science, Information Technology, BCA, B.Sc. IT, or a related technical discipline.
• OS Knowledge: Solid understanding of Microsoft Windows environments (Windows 11); basic exposure to macOS or Linux is a plus.
• Networking Basics: Foundational knowledge of computer networks, including TCP/IP, DNS, DHCP, and basic routing/switching concepts.
• Communication: Excellent verbal and written communication skills. Ability to explain technical problems in simple terms to non-technical staff.
• Problem-Solving: A logical and analytical mindset with a strong desire to investigate and resolve issues.
• Attitude: A customer-service-oriented approach, high attention to detail, and a strong appetite for continuous learning.

Preferred (but not required) Extras

• Entry-level certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Fundamentals.
• Any prior internship experience or academic projects related to system administration, computer networking, or IT helpdesk support.
• Basic familiarity with virtualization (VMware, Hyper-V) or cloud platforms (AWS, Azure).