IT Desktop Support Engineer

Position: IT Desktop Support
Location: Toowoomba Head Office – 400 Ruthven St, Toowoomba QLD 4350
Salary: AUD 6000 Per Month
Job Type: Onsite | Monday to Friday
Background Verification: Standard BGV check applicable
Start Date: At the earliest / ASAP

Contract type: B2B Freelance

Job Summary:

We are looking for an experienced IT Desktop / End User Support Engineer to provide technical assistance to our users. The role involves troubleshooting hardware, software, and network-related issues, ensuring smooth day-to-day IT operations, and delivering excellent customer service.

Key Responsibilities:

• Provide first and second-level technical support for desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems, applications, and software updates.
• Troubleshoot hardware, software, and network issues for end users.
• Support Microsoft Office 365, email clients, and collaboration tools.
• Manage user accounts, access rights, and passwords in Active Directory.
• Provide support for remote users via VPN and remote desktop tools.
• Escalate complex technical issues to higher-level support when necessary.
• Maintain IT asset inventory and ensure compliance with company policies.
• Document incidents, resolutions, and user guides in the IT knowledge base.
• Assist with IT projects, upgrades, and rollouts as required.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• Proven experience in desktop/end-user support or helpdesk roles.
• Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications.
• Familiarity with Active Directory, Office 365, and basic networking (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., ServiceNow, JIRA, or similar).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-oriented mindset with strong attention to detail.

Preferred Skills:

• IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.

Job Types: Full-time, Contract

Pay: $6,000.00 per month

Ability to commute/relocate:

• Toowoomba QLD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your notice period if selected?
• Are you comfortable with Salary and Location ?
• What is your Visa status & Nationality ?
• What is your notice period if selected ?

Experience:

• Desktop support: 3 years (Required)

Work Authorisation:

• Australia (Required)

Location:

• Toowoomba QLD (Preferred)

Work Location: In person