IT Desktop Support Executive

Roles and Responsibilities :

• Provide technical support to employees on desktop, laptop, workstation, printers, and other IT hardware issues.
• Troubleshoot and resolve technical problems related to software applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook.
• Assist in configuring new employee accounts on company's network infrastructure including Active Directory setup.
• Escalate complex issues to senior technicians or third-party vendors when necessary.

Job Requirements :

• 0-3 years of experience in an IT support role or equivalent education/training program.
• Strong understanding of basic computer hardware components (desktops/laptops/printers).
• Proficiency in troubleshooting common software application issues using Windows operating systems.