IT Desktop Support Technician

We are looking for a Remote Support Technician to provide IT Support to the North West region. Position is based at our Brits site

Remotes Support Technician will provide remote support of hardware, software and network to all users in order to ensure the efficient operation of IT infrastructure within Fair Price.

MINIMUM REQUIREMENTS:

• Matric
• A+ Certification
• N+ Certification
• 2 years Desktop Support Experience
• 2 years Hardware support Experience
• Driver’s License – Must Have
• Own Vehicle
• Computer Literate

RESPONSIBILITIES:

• Provide remote support to the Fair Price Group
• Plan, organise and conduct General Administration functions
• Effective self-management
• Create all new users on active directory and exchange when required by business within given SLA
• Log proactively faults remotely on the relevant system for fair price stores or support office
• Provide business with support after hours if required using company cell phone
• Contact external vendors should there be any issues with connectivity, for support/requests for mobile devices, printer issues etc. in which cannot be resolved.
• Manage and maintain the Hyper-V (Virtualisation) server on a regular basis
• Manager and maintain relevant software on a regular basis to ensure relevant programmes are up to date and available
• Maintain an inventory of customer-owned equipment in the office for repair and ensure it is completed in a timely manner
• Must have sound knowledge of server, network and desktop configuration
• Provide technical and/or remote support to Fair Price users in order to resolve the incident within the relevant service level agreement (SLA).
• Provide On-site support if and when required

If you do not meet the above mentioned criteria and do not hear from us within 3 weeks, Kindly consider your application as unsuccessful.

Job Types: Full-time, Permanent

Pay: R8 000,00 - R12 000,00 per month

Work Location: In person