IT End User Support - Batangas

We are looking for an IT End User Support professional responsible for providing technical support to employees while maintaining the company’s IT hardware, software, network infrastructure, and basic system administration. The role includes troubleshooting technical issues, managing Active Directory accounts, and ensuring the reliability and security of IT systems and network connectivity.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, software, and other IT peripherals.
• Monitor, maintain, and troubleshoot network infrastructure, including routers, switches, access points, and connectivity.
• Perform basic system administration for Windows-based systems and servers.
• Manage Active Directory user accounts, permissions, password resets, group memberships, and domain-joined devices.
• Troubleshoot network services such as DNS, DHCP, TCP/IP, LAN/WAN, and VPN.
• Install, configure, and maintain IT hardware, software, and operating systems.
• Assist with IT asset management, system updates, endpoint security, and preventive maintenance.
• Document technical issues, resolutions, and IT infrastructure changes.
• Coordinate with vendors and escalate complex technical issues when necessary.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• At least 2 years of experience in IT End User Support, IT Infrastructure Support, or a similar role.
• Hands-on experience with Windows operating systems and Active Directory/domain administration.
• Knowledge of network infrastructure, including TCP/IP, DNS, DHCP, LAN/WAN, routers, and switches.
• Experience in hardware and software troubleshooting.
• Familiarity with Windows Server, Microsoft 365, and basic system administration.
• Strong troubleshooting, communication, and customer service skills.

Preferred Skills

• Knowledge of Microsoft Entra ID, Group Policy (GPO), and endpoint management tools.
• Familiarity with ITSM/ticketing systems, network monitoring, and IT asset management.
• Relevant certifications such as CompTIA A+, Network+, or CCNA are an advantage.

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Life insurance
• Opportunities for promotion

Application Question(s):

• What is your salary expectation for this role?

Experience:

• Network support: 2 years (Required)
• Active Directory: 2 years (Required)

Location:

• Batangas City, Batangas (Required)

Work Location: In person