IT End user Support Engineer

Job Title: IT End-User Support Engineer

Exp : 1+yrs

Location - Chennai

Salary - 18K TH -2OKTH

Mode of Employment : Permanent

Notice Period : Immediate Joiner or Serving Notice period

Job Description

We are looking for an experienced IT End-User Support Engineer to provide technical support to end users, VIPs, CXOs, and senior leadership. The role involves troubleshooting Windows and macOS environments, Microsoft 365 applications, endpoint devices, IT assets, and meeting room technologies while ensuring timely resolution of incidents and service requests.Key Responsibilities

• Provide end-user technical support for Windows and macOS systems.
• Deliver dedicated IT support to VIPs, CXOs, and CEO-level users.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, Word, Excel, and related applications.
• Perform Active Directory tasks such as account unlocks and password resets.
• Manage Microsoft Intune device enrollment, configuration, compliance, and troubleshooting for Windows, macOS, and Android devices.
• Perform laptop and desktop setup, operating system configuration, software installation, and troubleshooting.
• Provide meeting room and conference room IT support, including audio/video and conferencing device troubleshooting.
• Provide remote user support using Zoho ManageEngine and other remote support tools.
• Troubleshoot hardware, laptops, desktops, monitors, docking stations, and other peripherals.
• Provide printer installation, configuration, troubleshooting, and support.
• Maintain IT asset inventory and support device allocation, tracking, and lifecycle management.
• Manage incidents and service requests through ITSM/ticketing tools, ensuring timely resolution and proper documentation.
• Provide support for BitLocker, FileVault, endpoint security, and device encryption.
• Coordinate with Network, Server, Security, and other IT teams for issue escalation and resolution.
• Perform new employee onboarding, including laptop preparation, configuration, application deployment, and access setup.
• Provide IT support for critical meetings, training sessions, business events, and executive meetings.
• Maintain proper documentation of incidents, troubleshooting activities, asset movements, and resolutions.
• Ensure adherence to organizational IT support procedures, security policies, and SLA requirements.

Required Skills

• Strong knowledge of Windows and macOS troubleshooting.
• Working knowledge of Microsoft 365, Active Directory, and Microsoft Intune.
• Experience with ITSM/ticketing tools and remote support tools.
• Knowledge of endpoint security, BitLocker, FileVault, and device management.
• Good understanding of hardware, peripherals, printers, and conference room technologies.
• Strong troubleshooting, communication, and stakeholder-management skills.
• Ability to provide professional support to senior executives and VIP users.
• Ability to work independently and coordinate effectively with cross-functional IT teams.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Life insurance
• Provident Fund

Application Question(s):

• What is ur Notice period?

Work Location: In person