E
Epiroc Mining India
IT End User Support Specialist - Bengaluru
18 days ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Hybrid
Published on:
9 October 2026
What they need
Roles and Responsibilities
- Provide technical support to end-users for desktop, system, and application issues.
- Collaborate with team members to identify root causes of issues and implement solutions.
- Troubleshoot and resolve hardware and software problems using various tools such as OS installation, Lotus Notes, MS Outlook configuration.
- Document all incidents and resolutions in a timely manner.
- Escalate complex issues to senior technicians or vendors when necessary.
Desired Candidate Profile
- 1-3 years of experience in IT End User Support or related field (B.Tech / B.E. degree).
- Strong knowledge of desktop support, system support, OS installation (Windows & Mac), Lotus Notes, MS Outlook configuration.
- Excellent communication skills with ability to work effectively with diverse stakeholders.
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