IT - End User Support Specialist

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2612106

• Performs IT end user device configuration, installation, support,

maintenance and troubleshooting at the desk side or remotely for all

employees and clients. Responsible for analyzing, designing and

implementing solutions for the desktop environment. Develop

recommendations for end users and management, and implementation. Has

knowledge of commonly used concepts, practices and procedures within

desktop and technology fields. Has strong organizational skill and is

able to meet tight deadlines as well as coordinate, prioritize and

communicate project statuses. Manages multiple issues and projects with

excellent multitasking skills. Must be self-motivated and able to work

independently or with a team. Accountable for consistently delivering

excellent customer service.**

• Essential Job Functions:**\

Works incident and service requests to completion for all employees and

clients of Kootenai Health in person at the desk side, using a remote

tool or over the phone.\

Collaborates and works well with other IT teams.\

Provide support for desktops, laptops, thin clients, and mobile

devices.\

Install, configure, and troubleshoot printers, scanners, label printers,

and other peripheral devices.\

Respond to and resolve incidents and service requests in a timely

manner, maintaining high customer satisfaction.\

Assist users with common healthcare and business applications, including

basic troubleshooting and escalation as needed.\

Deploy and configure operating systems and standard software packages.\

Maintain inventory of hardware and peripherals; assist with lifecycle

management.\

Ensure adherence to HIPAA and organizational security standards.\

Document solutions and maintain knowledge base articles for recurring

issues.\

Collaborate with network, server, and application teams for escalated

issues.\

Complete assigned project work on time and with the highest level of

quality.

• Minimum Qualifications:**\

Education: Associate degree in Information Technology or related field

(or equivalent experience).\

• Experience:**\

Minimum 2 years in desktop/end-user support, preferably in healthcare.\

Strong knowledge of Windows OS, Microsoft Office Suite, and common

healthcare applications.\

Familiarity with Active Directory, remote support tools, and ticketing

systems.\

• Skills:**\

Excellent communication and customer service skills.\

Ability to manage multiple priorities in a fast-paced environment.\

Strong problem-solving and analytical skills.

• Work Environment:**\

St. Marys and Clearwater Valley Health operates 24 hours per day each

day of the year; operational needs of departments may require that you

be available to work all shifts, weekends, and holidays to meet the

needs of the patients. Clinic locations have operation hours based on

locations and patient needs; therefore, availability to work all clinic

shifts, weekends, and holidays as appropriate for location will be

expected and required. Work is normally performed in a typical interior

work environment.

• Physical Requirements:**\

Must be able to lift and move up to 10 lbs.\

Must be able to reach arms above or below shoulder height\

Must be able to maintain a sitting position\

Typical equipment used in an office job\

Repetitive movements\

No or very limited physical effort required.\

No or very limited exposure to physical risk.\

Work with equipment and manipulate equipment settings, computer

keyboard, etc.

**SMH is EOE**