IT Engineer (1st & 2nd Line Support)

Field Services Engineer (1st & 2nd Line Support) | Part-Time | 3 Days Per Week On-Site.

Akkodis is recruiting a Field Services Engineer to support a portfolio of customers across the UK and Northern Ireland.

We're looking for a customer-focused IT professional with experience in 1st and 2nd Line Support, Desktop Support, Service Desk, or Field Services who enjoys solving technical problems and working directly with end users.

This is a part-time opportunity, working 3 days per week on-site , supporting customer environments across the North West and wider UK as required.

What You'll Be Doing

✅ Providing 1st and 2nd Line support across hardware, software, networking and telecommunications environments

✅ Supporting Windows operating systems, Microsoft 365 and Active Directory environments

✅ Troubleshooting laptops, desktops, mobile devices, printers and peripheral equipment

✅ Diagnosing network issues across TCP/IP, DNS, DHCP, VPN, LAN and WAN technologies

✅ Supporting VoIP and telecommunications systems

✅ Managing incidents and service requests through ITSM platforms such as ServiceNow, Remedy or Jira Service Management

✅ Working closely with customers, internal teams and third-party vendors to deliver outstanding support

What We're Looking For

✔ Previous experience in a Service Desk, Desktop Support, IT Support or Field Services role

✔ Strong knowledge of Windows, Microsoft 365 and Active Directory

✔ Good understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPN technologies

✔ Experience using ITSM tools such as ServiceNow, Remedy or Jira

✔ Excellent customer service and communication skills

✔ Ability to work independently and manage multiple priorities

✔ Full UK driving licence preferred due to regular travel requirements

Location

📍 Skelmersdale / Manchester based

📍 Regular on-site customer visits across the UK and Northern Ireland

📅 Part-Time: 3 Days Per Week On-Site

Why Akkodis?

Akkodis combines the expertise of over 50,000 engineers and digital specialists worldwide, delivering cutting-edge engineering and technology solutions across industries including aerospace, defence, transportation, telecommunications, software and digital transformation.

If you're looking for a flexible, customer-facing technical support role with the opportunity to work across diverse client environments, we'd love to hear from you.

📩 Apply today or contact me directly for a confidential discussion.

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