IT Engineer - Application Support

About the role

Perform daily operational advanced support for business-critical production systems for Theme Park, Ticketing & Tenancy system. Lead investigation and coordination for complex or high-impact incidents. Take ownership of incidents from initial investigation through resolution, validation, and closure.

Key responsibilities

• Coordinate application security patching and vulnerability remediation with vendors and internal developer teams
• Manage vendor support cases, SLA performance, aging issues, RCA quality, and corrective-action commitments
• Maintain system runbooks, SOPs, support documentations
• Coordinate UAT, defect management, production deployment, and change management
• Assist small-scale system enhancement, upgrade, migration, deployment, and replacement projects
• Enforce IT policies and procedures

Requirement

• Bachelor's Degree in Computer Science/Information Technology or equivalent
• 2-3 years' experience in supporting POS, kiosk, ticketing, payment, or operational systems
• Strong interpersonal skills with good written and verbal communication in English
• Good analytical and problem-solving skills
• Self-motivated, pro-active, resourceful and able to work independently with minimum supervision
• Good understanding of incident, problem, change, and service management processes