IT Engineer （苏州）

该职位来源于猎聘 工作地点： 江苏省苏州市吴中区剑科街启迪时尚科技城

职位职责： Provides first level support to a large population of Windows and Macintosh clients in a network and desktop maintenance and troubleshooting capacity, including associated peripheral equipment

• Provides first level support to end users, ensuring that the issues are clearly understood before proposing or implementing solutions
• Logs all end user communications including emails, instant message chats and desk-side communication into the IT service ticketing system
• Clearly and courteously communicates with internal end users over the phone, electronically, and in person
• Installs and configures a limited amount of new hardware and software using a corporate SOE image
• Reconfigures loaner and permanent issue laptop computers as required prior to issue
• Understands and ensures all defined Service Desk processes and guidelines are followed
• Understands and complies with the company IT Computer policy
• Actively contributes to weekly team meetings
• Assists other IT technical teams with hands on tasks if required
• Travel to Mainland China branch offices if required to provide hands on support
• Performs housekeeping of designated IT equipment storage areas
• Maintains a safe and clean work environment
• Understands and follows company rules and regulations
• Performs all other duties as assigned and required 职位要求：
• At least three (3) years of technical experience in I.T. service desk environment acquired from a global organization
• Bachelor Degree or Tertiary Education in Computer Science or Business Administration, or related field is preferred
• Certified as a Microsoft MCP and as a CompTIA A+ Service Technician. Microsoft MCSE certification is a plus
• Experience with Macintosh workstations and related graphic design applications are a plus.
• Experience in wireless network operations is a plus
• Proficient in installing and supporting current versions of Microsoft Windows Operating Systems
• Proficient in installing and supporting all Microsoft Office applications; and familiar with other common business and productivity software
• Fluency in both spoken and written English and Mandarin. Other Asian language is a plus