IT Engineer

Role & responsibilities

Role Purpose:

The IT Engineer will be responsible for supporting day-to-day IT operations, infrastructure administration, end-user support, IT service management, asset and compliance activities, and business-critical engineering applications. The role requires hands-on technical knowledge, strong problem-solving skills, and the ability to coordinate with internal users, vendors, and global IT teams to ensure smooth and secure IT operations at BEPL.

Essential Functions & Responsibilities:

• Provide L1/L2 technical support for end users, including desktops, laptops, printers, network connectivity, operating systems, Microsoft office/Microsoft 365 and business applications.
• Manage and support Windows Server environments, including Windows Server 2016, 2019, and 2022 administration, basic troubleshooting, patching support, and service availability.
• Administer Microsoft 365 services including user accounts, licenses, mailboxes, distribution groups, Teams, SharePoint access, and basic security settings.
• Perform Active Directory administration and File Server Management.
• Support VMware Infrastructure, IT asset lifecycle management, compliance documentation, inventory tracking, and engineering applications such as AutoCAD, Hexagon tools, and related project software.

Skills and Competencies:

• Strong troubleshooting and analytical skills with the ability to resolve technical issues efficiently.
• Good communication and interpersonal skills to coordinate effectively with users, vendors, and global IT teams.
• Knowledge of ITSM processes, incident management, service request management, and documentation best practices.
• Technical knowledge of Windows Server, Active Directory, Microsoft 365, VMware, endpoint systems, and basic networking concepts.
• Ability to maintain IT asset records, compliance evidence, inventory details, and software license documentation accurately.
• Customer-focused approach with the ability to prioritize tasks and support business-critical operations.
• Willingness to learn and support engineering applications, cybersecurity controls, backup processes, and infrastructure improvement initiatives.
• Additional certifications in Microsoft technologies, VMware, cloud platforms, or related infrastructure and security domains will be considered an added advantage.
• Professional attitude, ownership mindset, discipline in documentation, and ability to work independently as well as within a team.

Educational Qualifications and Experience:

• Graduate degree in Information Technology, Computer Science, Computer Applications, Electronics, or a related technical discipline.
• 3 to 5 years of relevant experience in IT infrastructure support, system administration, end-user support, and IT operations.
• Experience working in an ITSM-based support environment with exposure to incident management, service request handling, escalation management, and SLA-based support.
• Working knowledge of Microsoft 365 administration, Active Directory, Windows Server administration, VMware, and endpoint support.
• Exposure to IT asset management, compliance tracking, software license management, and audit-support documentation.
• Knowledge of engineering applications such as AutoCAD, Hexagon applications, and other CAD/engineering tools will be an added advantage.