IT Engineer

Who you are

• You have a few years of hands-on IT support experience and can work through a busy queue independently, without much hand-holding
• You are reliable, methodical, follow through, close tickets properly and keep users updated along the way
• You enjoy getting to the bottom of an issue, and know when something needs escalating rather than sitting on it
• You have experience writing scripts (Bash, PowerShell, Python or similar) to automate processes, and look for the chance to do it
• You love working on a team where people continuously learn, solve complex problems, and celebrate success together
• You are highly organised with a high volume of tickets alongside routine maintenance; you know how to prioritise your workload and keep things moving
• You get things done at pace, get up to speed quickly, and make a visible difference within the year

What the job involves

• Own a large share of the IT ticket queue, triaging, diagnosing and resolving First and Second Line issues for end users across the business
• Help run onboarding and offboarding processes, including device builds and new joiner setup
• Provision and manage access across our suite of software and tools
• Manage our device fleet through MDM - covering enrolment, configuration, patching and updates
• Perform routine IT maintenance, keep our documentation current, and pick up on-premises hardware and AV work where needed
• Script away repetitive tasks to reduce the manual load on the team
• Support the wider team on technical initiatives and projects on the IT roadmap

Benefits

• Breakfast & lunch in the office
• Flexible working
• Access to Happl, a flexible benefits provider
• Meaningful share options
• Allocated L&D budget
• Advance Parental Leave policy
• Monthly team socials