IT Engineer

Here are some of the EXCITING things you will get to do:

End User Support:

• Provide timely support across hardware, software, and network issues
• Manage and prioritise tickets with clear communication
• Troubleshoot issues and identify root causes; implement fixes

Digital Infrastructure Management:

• Support and maintain systems (devices, servers, network, cloud)
• Monitor performance; apply upgrades, patches, and fixes
• Maintain system documentation

Software and Application Support:

• Install and support business applications
• Manage updates and software licensing

IT Procurement and Asset Management:

• Procure IT equipment and manage vendors
• Maintain asset register (hardware, licenses, warranties)
• Ensure compliance with asset processes and audits

Security and Compliance:

• Apply security controls and best practices
• Monitor risks and recommend improvements

User Training and Education:

• Deliver training on systems and cybersecurity
• Promote effective use of tools across the business

Required Skills and Qualifications and required experience:

• 5+ years IT support / engineer experience
• Degree in IT or related field
• Strong Windows/Mac + networking knowledge
• Experience troubleshooting across systems and networks
• ITIL knowledge (incident/change/problem management)
• Cloud exposure (Azure/AWS) preferred
• Strong communication and stakeholder management
• Relevant certifications (A+, MCP, CCNA) beneficial

Your role in leading our success drivers & representing our unique mindset:

• Lead us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT.”