IT Engineer

Key Responsibilities

• Provide end-user support for hardware and software issues, helping resolve productivity challenges.
• Maintain and troubleshoot issues related to hardware, software, and network connectivity.
• Serve as the main point of contact for helpdesk requests and provide timely resolutions.
• Document IT processes and coordinate user training as needed.
• Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.
• Oversee office networking, including managing firewalls and switches.
• Maintain virtualization environments and manage virtual machine (VM) allocation.
• Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries.
• Take on additional tasks assigned by the IT Manager or Office Manager.

Qualifications

• Proven experience in IT support, system administration, or a similar role.
• Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments.
• Cloud operation skillset and experience is preferred.
• Strong troubleshooting skills with hardware, software, and network issues.
• Experience with Active Directory, Azure AD,M365 and managing account operations.
• Excellent communication skills and the ability to coordinate training for end-users.
• Detail-oriented with experience in asset management and documentation.
• Have a good sense of security operation and change management process.
• Education: Bachelor and above

Other Desired Certifications / Preferred Skills Other Qualifications Microsoft Azure certifications (AZ-104, AZ-305, or equivalent) or

Microsoft 365 certifications (MD-102, MS-102, or equivalent) or

Networking certifications (CCNA or equivalent)

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